When you complete an order an order confirmation page will appear with a confirmation number.
You will also receive an email confirmation of your order. We ask you to review the information on the order such as:
- Verify that the shipping address is correctly written
- The name on the order is correct
If any of the information is incorrect, please contact customer service immediately that way the team can try their best to correct the information before the package leaves our warehouse. You can contact customer service via email: sam@Collection1867.com
We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use.
All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our eCommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our servers send data back and forth in an encrypted format.
You can consult style-specific sizing information on the product page of each item. If you wish to get more information about our sizing, or are unsure which size to pick, please contact us: firstname.lastname@example.org
We have kept all our production in Canada. Our decision to operate in this manner is a deliberate choice to support the local economy, provide a safe working environment and make high-quality garments that stand the test of time.
To return your items quickly and easily please remember these four rules:
1. Make your return request online within 10 days following delivery or in-store purchase. After requesting a return form, you have 7 days to mail the items back to us.
2. Return new items only. Returned clothes must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.
3. Some items cannot be returned. All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Gift cards are final sale and cannot be returned.
4. Keep the tags on. All Collection 1867 garments have an attached hang tag. Please keep this tag on if you wish to return the item. If you return an item without the original hang tag still attached, the return will not be processed.
Please note that if the above conditions are not met, Collection 1867 reserves the right to refuse return processing. Your item may be donated to a local organization or discarded.